Refund policy

Returns & Exchanges

We hope you love your Verily piece, but if it isn't quite right for you, we're happy to accept returns that meet the requirements below.

Return Window

We accept returns requested within 7 days of your order being marked as delivered.

To be eligible for a return, your item must be:

Unworn and unused
Unwashed
In its original condition
Free of makeup, perfume, deodorant, stains, or other signs of wear
Returned with all original tags attached
Returned in its original packaging

You will also need your order number or proof of purchase.

How to Request a Return

To start a return, please email us at wearverily@gmail.com within 7 days of delivery.

Please include:

Your order number
The item you'd like to return
The reason for your return

Please do not send your item back before your return has been approved. Once your request is approved, we'll provide you with the return instructions and return address.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as Verily Collection is not responsible for returns that are lost in transit.

Original shipping costs are non-refundable.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us at wearverily@gmail.com as soon as possible with your order number and photos of the issue.

We'll review the issue and work with you to make it right.

Exchanges

We accept exchanges subject to availability.

If you'd like to exchange your item for a different size or color, please contact us at wearverily@gmail.com within 7 days of delivery. If the requested item is unavailable, you may return the original item according to our return policy.

Final Sale Items

Items marked as final sale are not eligible for return or exchange.

Refunds

Once we receive your return, we'll inspect the item to ensure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

If your return does not meet our requirements, we may not be able to issue a refund.